Return Policy

At Rigid Fiber, we strive to provide our customers with the highest quality products. However, we understand that there may be instances where you need to return an item. To ensure a smooth and hassle-free return process, please read and follow our return policy guidelines below.

Eligibility

In order to be eligible for a return, the item must meet the following criteria:

• The item must be unopened and in its original packaging.
• The return request must be made within 14 days of the original purchase date.

Return Process

If you would like to return an item, please follow these steps:

1. Contact our customer support team at info@rigidfiber.com to initiate the return process. Please provide your order number and a brief explanation for the return.
2. Once your return request is approved, you will receive a return authorization number (RA#) and further instructions on how to proceed.
3. Package the item securely in its original packaging, including all accessories and documentation.
4. Clearly write the return authorization number (RA#) on the outside of the package.
5. Ship the package back to us using a trackable shipping method. Please note that the return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets our return policy criteria, a refund will be processed to your original method of payment within 5-7 business days.

Exclusions

Please note that certain items are not eligible for return, including:

• Opened or used items
• Items that are not in their original packaging
• Items returned after the 15-day return window

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.